Refund policy

If you cancel before we have posted your application, we will refund your order in full. Email [email protected] with your order reference.

Once an application has been posted to the General Register Office, the GRO fee cannot be recovered from the GRO. If the GRO cannot trace the entry or rejects the application because of details we were given, we will refund our service fee and tell you what happened, so you can decide whether to try again with different details.

If we make an error in preparing your application, we will resubmit it at our cost or refund you in full.